Intake Coordinator

We are looking for an organized Intake Coordinator to support referral and intake operations for a Contract position based in Newark, Delaware. This role plays a key part in coordinating communication, tracking referral activity, and helping the care team move cases forward accurately and efficiently. The position begins onsite for training and transitions to a hybrid schedule afterward, offering an opportunity to contribute in a fast-paced healthcare environment.

Responsibilities:
• Answer and triage incoming calls promptly, directing non-intake inquiries to the appropriate team members.
• Coordinate closely with internal staff and referral partners to keep intake activity moving smoothly and resolve issues quickly.
• Prepare and share daily status updates with relevant team members to ensure visibility into referral progress and workflow needs.
• Record outcomes from visits and referral-related activity within required time frames and established procedures.
• Arrange appointments for incoming referrals by assigning the appropriate staff members and documenting each step accurately.
• Partner with the homecare team to support case flow, manage priorities, and maintain consistent communication across departments.
• Work with outside organizations and providers to gather required medical documentation needed for intake processing.
• Maintain high service standards when interacting with both internal stakeholders and external contacts.
• Use intake and content management systems to enter, update, and monitor referral information with a high level of accuracy.