Service Advisor

Service Advisor Vacancy!

My client is looking for an experienced Service Advisor for their busy Aftersales department.

• Excellent communication, interpersonal, and negotiation skills
• An ability to be highly organized and able to prioritize workloads
• A positive attitude at all times and always lead by example
• At least two years of previous Service Advisor Experience with in a main Dealer.

• Maximising service profitability through the use of professional sales techniques
• Sell additional products, services and repair works in a professional manner
• Ensure customer awareness of all products and services available.
• Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs.
• Maintain effective liaison with sales, parts, and workshop teams.
• Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials, etc are current and in first‑class condition.
• Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately.
• Answer customer's questions regarding technical problems in a manner that is easily understood and does not use excessive jargon or find the appropriate member of staff to do so.
• Proactively contact customers to update them on the progress of work.
• Notify customers promptly of the completion of work.
• Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Service Manager

• Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer's driving licence are obtained (when applicable)
• Document all warranty work as per manufacturer requirements and retail policy and ensure the customer signs for all work undertaken
• Accurately maintain departmental systems
• Ensure compliance with all health and safety / environmental / company policies
• Undertake other tasks and responsibilities as requested by the front-of-house Service Manager

Salary –Basic salary of £26k‑£26.5k + bonus with an OTE of £32k

Hours –Mon‑Fri 8 am‑6 pm with 1 in 4 Saturday mornings 8 am‑1 pm

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