Customer Service Administrator

Key Responsibilities Of The Customer Service Administrator

• Provide professional front-line customer service across multiple methods and platforms
• Handle customer returns and shipment queries, liaising with couriers and the Returns Department
• Collaborate with the Sales and Purchasing teams to resolve product-related queries
• Work with the eBay Specialist to ensure timely customer replacements, refunds and aftercare
• Maintain and distribute key reports and spreadsheets as required including, but not limited to, the Config planner and delivery schedule
• Maintain positive platform feedback by delivering exceptional service and proactively addressing issues to prevent negative reviews
• Provide online sales and merchandising support/cover including, but not limited to, raising orders, product review and stock status
• Maintain up-to-date knowledge of the business, systems, products and processes
• Deliver high quality customer service, in line with SLAs, understanding and anticipating needs
• Assist with new product listings across all platforms including descriptions, specification & images
• Assist the Purchasing team by raising purchase orders daily
• Coordinate Buy-Back orders with B2B customers, ensuring alignment with operational timelines
• Any other tasks deemed necessary to support business needs and / or cover for colleagues

• Service led and results oriented, with minimum 2 years experience in a similar role
• Strong written and verbal communication skills in English
• Positive and collaborative approach
• Organised and reliable with an eye for detail
• Comfortable working to tight deadlines in a changing environment
• Strong IT literacy, particularly with MS Office and ERP systems
• Full UK driving licence preferred due to dual site location

My client are looking for a Customer Service Administrator to join their fast paced and growing business. Office based in Newcastle-under-Lyme area, Stoke-on-Trent this role is ideally for someone with at least 2 years experience in a similar Customer Service office-based role. Working Monday-Friday office hours.

If you are interested in this Customer Service Administrator role APPLY today.