Team Manager - Food; Nights - Wolstanton

As a Team Manager in Food, you’ll be responsible for leading a team on the shop floor to deliver exceptional availability, 5‑star service and commercial results. This is a frontline leadership position in one of the most competitive retailers in the UK. You’ll need to be commercially sharp, operationally resilient, and relentless in your standards.

• Lead and coach a team to deliver consistently under pressure. Set the pace, build capability and hold the line on standards.
• Manage sales, standards and availability to drive commercial performance and hold accountability when outcomes fall short.
• Collaborate across departments to create a seamless customer experience, fixing problems early and leading with pace and purpose.
• Translate numbers into action and keep the team laser‑focused on what matters.

• Support the growth and profitability of the store through implementation of the retail plan and delivery of KPI measures.
• Model great customer service and inspire a customer‑focused service proposition.
• Recruit, develop and retain talent in the customer assistant team, supporting succession planning.
• Motivate colleagues to deliver their part and ensure safe, legal trading.
• Deliver an inspirational, improved and consistent visual customer journey that encourages repeat purchases.

• Drive profitability and sales for the area by supporting delivery of the retail plan and store KPIs.
• Embed the transformation plan and change initiatives across the area.
• Set clear expectations for service standards and culture, modeling new digital ways of working.
• Build a multi‑skilled team, coaching and training them to fully use available tools.
• Seek customer feedback, use data and insights to improve in‑store experience and operations.
• Maintain a safe, legal environment and support visual merchandising updates.

• Lead a team to deliver excellent customer service and store KPIs.
• Understand commercial, visual, operational and people processes and systems.
• Use data and MI for commercial and cost‑saving opportunities.
• Apply VM principles and maintain digital capability across all systems.
• Know legal requirements and manage performance within the team.
• Communicate effectively, inspire others and conduct difficult conversations with resolution.
• Plan, review and work under pressure, demonstrating resilience.
• Build relationships with key stakeholders and adapt to change with a growth mindset.

• Embed lasting change for commercial impact.
• Support colleagues in adapting to change.
• Own and account for the success of the team.
• Coach colleagues to accelerate performance and personal growth.
• Recognise high performers and support poor performers to improve.
• Communicate outcomes and purpose with clarity.
• Use customer feedback and market trends to guide teamwork.
• Employ multiple channels and technology for clear and timely communication.
• Collaborate proactively with stakeholders across the business.

• Customers
• Colleagues
• Store Leadership
• Regional Leadership
• BIG

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Management and Manufacturing
• Industries: Retail