AV Support Coordinator

AV Support Coordinator

We are recruiting for an AV Support Coordinator to be part of the Rapport team, based at our client's office in Newcastle.

• Type of contract: Full-time, Permanent
• Hours: 40 per week (Monday-Friday, shift rota between 7 AM–8 PM; flexible as per business needs)

• Financial Freedom:
  Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards.
• Secure Your Future:
  Contributory pension scheme.
• Health Matters:
  Wellness programs, Employee Assistance Program, and digital GP services.
• Thrive Personally & Professionally:
  Learning and development opportunities.
• Celebrate Excellence: WOW Awards.
• Give Back to Community:
  One paid day off annually to support a cause.

• Provide the highest levels of client care and service in line with policies and procedures.
• The Customer Enablement team operates as part of the UK and Ireland-based Technology Services department providing AV services to the client’s personnel.
• The AV team manages day-to-day operations of over 200 meeting rooms and 7 event spaces for up to 100 people per space.
• Provide white‑glove meeting support to senior executives and play a key role in onboarding new equipment into the local environment.

• Share our Rapport values:
  Create Rapport, Be Brilliant, Stronger Together, Walk Tall, Innovative Spirit.
• Ideally have previous experience in a similar role.
• Excellent communication skills – verbal and written.
• Reliable, consistent, and positive attitude.
• Capable of meeting the needs of a diverse environment.
• Happy to work alone or within a team.
• Willing and able to contribute positively to service delivery improvement.
• Proactive approach to continuous personal development.

Rapport Guest Services is a multi‑award‑winning company, delivering front‑ and back‑of‑house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people‑first culture with exceptional service standards. We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Learn more about us at

We will contact applicants within 5‑7 working days. Due to high application volumes, please ensure you apply for the role that best matches your experience.