Outpatient Reception Clerk

Employer The Newcastle upon Tyne Hospitals NHS Foundation Trust Employer type NHS Site Trustwide Town 317 Trustwide Salary £24,465 pro rata Salary period Yearly Closing 08/01/2026 23:59 Interview date 16/01/2026

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus.

Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

An exciting opportunity has arisen for an Outpatient Reception Clerk to work in the Main Receptions department at the Newcastle upon Tyne Hospitals Trust.

We are looking for a flexible and enthusiastic candidate who is an excellent team player, well-motivated and capable of working in a busy and challenging environment to join our Main Receptions Department. The successful candidate will provide an efficient and friendly reception service to patients and visitors, either in person or by telephone ensuring a high quality of customer care is delivered at all times.

Departments are located in multiple sites across the Trust and staff are required to work across Freeman and The Royal Victoria Infirmary.

We currently have 2 vacancies available as listed below :

1) Days of work will be Monday
- Friday ( 37.5 hours per week ) consisting of shifts patterns outlined below in line with service need:

2) Days of work will be Monday
- Friday ( 30 hours per week ) working a shift pattern of 2pm-8pm (no break).

Please note Bank Holiday working is required and will be allocated on a rotational basis.

• Interview Date: 16 January 2026
• You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

NO AGENCIES PLEASE

Outpatient Departments and Reception desks are in multiple areas across the organisation. Staff are required to work across all locations within their role.

• Open from 8.30 am to 5pm, services running outside of those core hours are managed on a rotational system.
• The post holder is supported by a supervisor.

Main Reception Area

• Open all year round.
• Reception cover is provided from 8am – 8pm at the FRH and 24 hours a day.
• Reception cover is provided 24 hours a day at the RVI, including bank
  holidays, which are covered on a rotational basis.
• The post holder is supported by a supervisor.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

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