Admin Assistant

Main area 317 Private Patient Business Office - RVI Grade Band 2 Contract Secondment: 12 months (from date of appointment) Hours Full time - 37.5 hours per week Job  
-014-B

Site Royal Victoria Infirmary Town 317 02 Royal Victoria Infirmary Salary £25,272 per annum Salary period Yearly Closing 15/11/2026 23:59 Interview date 03/12/2026

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.

With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.

As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus.

Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Are you friendly, organised and passionate about providing excellent customer service? Would you like to be part of a team that helps patients access healthcare services at Newcastle Hospitals?

We have an exciting opportunity for an enthusiastic Administrative Assistant to join our Private & International Healthcare Services Team.

This role offers the chance to be part of a busy and growing service that supports private and international patients throughout their healthcare journey. Working alongside experienced colleagues, you will provide administrative and 'virtual' reception support to help ensure patients, consultants, insurers and other customers receive a professional and welcoming service.

As a key member of the team, you will help with day-to-day administration, respond to enquiries and support the smooth running of the service. This is an excellent opportunity for someone looking to develop their administrative skills within a supportive team environment.

Why Join Us?

Be part of a welcoming and supportive team.

Gain valuable experience within a unique and growing healthcare service.

Develop your administrative and customer service skills.

Play an important role in supporting patients and colleagues.

Contribute to delivering an excellent experience for patients accessing Newcastle Hospitals' Private & International Healthcare Services.

Your responsibilities will include:

• Managing and triaging the team's shared email inbox.
• Responding to enquiries received by telephone and email.
• Providing 'virtual' reception and administrative support to the service.
• Supporting patient administration activities, including data entry and document management.
• Assisting with the patient journey and helping to provide…