Operations Associate – Embedded Services

Operations Associate – Embedded Services

Location:

Newcastle Upon Tyne, England, United Kingdom

We’re looking for a detail-oriented and proactive Operations Associate to support operational execution and client onboarding within our Embedded Services team. You will help streamline processes, improve documentation, and ensure smooth cross‑functional coordination. To succeed in this role, you must bring strong organisational skills and the ability to collaborate effectively across multiple teams.

Hybrid role: 3 days per week in our Newcastle office.

• 30 days:
  Learn our onboarding workflows, operational tools, KPIs, and cross‑functional processes. Become familiar with current documentation, SOPs, and programme structures.
• 60 days:
  Begin owning daily operational coordination activities, updating process documentation, supporting reporting needs, and managing active work streams.
• 90 days:
  Independently manage operational activities and processes, contribute insights to improve workflows, and support the Senior Strategic Operations Partner in identifying process gaps and driving improvement initiatives.

You will work closely with the Senior Strategic Operations Partner and programme management team. The leadership style is collaborative, supportive, and focused on growth. You’ll interact daily with cross‑functional partners across Product, Sales, Marketing, Account Management, Support, and IT, gaining visibility into how multiple teams operate together.

Success will be evaluated through accuracy and timeliness of operational deliverables, attention to detail, quality of documentation, cross‑functional collaboration effectiveness, and contribution to improved onboarding efficiency and KPI tracking. Your ability to proactively identify and flag risks, streamline processes, and support scalable operations will be key performance indicators.

You’ll develop skills in operational strategy, process optimisation, cross‑functional coordination, reporting and KPI tracking, programme support, and documentation design. You’ll also gain insight into enterprise onboarding, internal stakeholder management, and operational scalability.

Your days will include coordinating workflows across teams, maintaining SOPs and onboarding materials, updating dashboards or reports, tracking operational risks, supporting project work streams, and helping facilitate smooth onboarding for enterprise clients.

• Strong organisational skills and high attention to detail
• Ability to work cross‑functionally and communicate effectively
• Comfort working with processes, documentation, and multiple workflows
• Analytical mindset with interest in KPIs and operational metrics
• Proactive, adaptable, and eager to learn fast in a dynamic environment

• Benefits video –
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Paid 5 days yearly to volunteer through our Sage Foundation
• Flexible work patterns and hybrid working