CBS Assistant

About the Role

Join to apply for the CBS Assistant role at Tesco Insurance and Money Services
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Salary:
From £23,600 + annual bonus & benefits.

Location:

Newcastle.

Shift: 7.45 am – 3.45 pm, Monday – Friday.

Office Attendance:
Office based for the first 6 months, after which hybrid working may become available once you are competent in the role. You should be able to travel to and work from our Newcastle office one full week in three.

At Tesco Insurance, our Claims team does more than handle claims – we help customers through some of life’s most difficult and vulnerable moments. Whether it’s a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise.

We’re proud of our NPS and customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results.

Your ideas matter, your growth is supported, and your work makes a real difference – especially when customers need us most.

You’ll provide administrative support to the Home and Car Claims Functions.

You may use standard and specific guidelines and procedures to complete tasks and will know when to seek help or escalation to a more senior role. Familiarity with call‑centre systems and knowledge of insurance claims products and services is desirable.

• General administration in a busy team – multitask, adapt and use various IT applications daily.
• Develop and maintain excellent procedural or technical skills.
• Ensure operational compliance by following mandatory procedures and adhering to internal codes of conduct.
• Plan and prioritise own work schedule in line with changing priorities.
• Manage documents and maintain files and records.
• Highlight customer issues identified via daily processes.
• Use stand‑alone supplier portals daily to instruct, update or make payments to support our customer claims.

• Accountability and adaptability to meet commitments.
• Effective communication and multi‑mode communication skills that convey a clear understanding of diverse audiences.
• Strong administrative skills.
• Knowledge of efficient processes with a focus on accuracy and continuous improvement.
• Ability to build strong team relationships and deliver customer‑centric solutions.
• Comfortable relating openly and openly with diverse groups of people.
• Good and timely decision‑making skills.
• Ability to manoeuvre comfortably through complex policy, process and people‑related organisational dynamics.

• Seek ways to grow and be challenged using formal and informal development channels.
• Plan and prioritise work to meet commitments aligned with organisational goals.
• Knowledge of call‑centre systems and insurance claims products and services.

• Colleague pension scheme to prepare for retirement.
• Virtual GP Service for you and your family 365 days a year.
• Performance‑related annual bonus.
• Generous holiday allowance – minimum 7.2 weeks.
• Colleague Clubcard – 10% discount, increasing to 15% every payday (worth up to £2 K). Second card for sharing with someone else.
• Family‑oriented initiatives – enhanced maternity leave pay, shared parental leave policy, and 8‑week paid paternity leave.
• Ongoing learning opportunities and award‑winning training to help you achieve the job and career you want.

Everyone’s welcome. We want all our colleagues to feel the same. We’re committed to building a more inclusive workplace, celebrating what makes colleagues unique, and valuing the richness and diversity that brings to our business.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part‑time and flexible working opportunities at every level of the organisation.

Interviews are expected to be held early January 2026.

Seeing your impact all around you: there's no better feeling.

Because whatever our role, we’re helping our colleagues and serving our customers, communities and planet a little better…