Content Designer

Content Designer - Newcastle

Accenture UK & Ireland

Role:
Content Designer

Location:

Newcastle upon Tyne

Hybrid Working:
Please note – This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week.

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next‑generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognised worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture:
We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” –
Julie Sweet, Accenture CEO

Content Designers (or UX Designers) use data and research to create, update and review content so that it is consistent across client services and in line with client design principles and standards. They design both micro‑ and long‑form content to meet user needs and make complicated language and processes easy to understand. They collaborate with user researchers and other designers to understand user needs and improve the end‑to‑end user journey.

They build relationships with stakeholders to make sure developed content is factually accurate and meets the needs of users. They work within multidisciplinary Scrum teams comprised of User Researchers, Interaction Designers, Business Analysts, Developers and other specialists to create User‑Centred Designs for digital products and services.

• Create high‑quality content (both micro‑ and long‑form) which is clear, easy to understand, and accessible for all audiences across multiple platforms and devices.
• Lead and align content design activities, ensuring teams take a user‑centred, evidence‑based approach to content design and delivery.
• Use data and research findings to inform content decisions.
• Work closely with Subject Matter Experts to ensure content accuracy.
• Collaborate with other teams and specialisms, such as UX Designers, User Researchers and Developers.
• Understand user journeys and the role of UX writing in improving those journeys.
• Report on and present work both internally and to client partners.
• Take an evidence‑led approach to continuously improve content based on user feedback, analytics and industry best practices to enhance usability, engagement and conversion rates.
• Ensure all content complies with relevant legal and regulatory requirements, including accessibility standards, privacy laws and industry regulations.
• Work independently, to a high standard, as the sole UX Writer within a Scrum/Agile team.

• Experience in a UX Writer or Content Design role that leverages User‑Centred Design principles.
• Familiarity with the Government Digital Service (GDS) design principles.
• Experience advocating for User‑Centred Design.
• Experience negotiating with and influencing senior stakeholders.
• Exceptional written and verbal communication skills.
• Experience working with brand tone of voice guidelines, design patterns and style guides.

• Experience working in an Agile or similar multidisciplinary environment.
• Proficiency in Markdown or HTML.

In addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and an additional 3 days of leave per year for charitable work of your choice.

Flexibility and mobility are required to deliver this role as there may be requirements to spend time on‑site with our clients and partners to enable delivery of the first‑class services we are known for.

Accenture reserves the right to close the role prior to this date should a suitable applicant be found.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Information Technology and Engineering

Industries:
Software Development