Customer Aftercare Advisor

We are looking for a Customer Aftercare Advisor to join our team in the North East region, based in Newcastle.

This role will involve coordinating the daily workloads and priorities of the Customer Aftercare Technicians and support the wider Customer Aftercare Team in the day to day handling, reporting and resolution of customer aftercare queries.

We are looking for someone with experience of working in a customer service environment, high standard of telephone and written communication and, experience of interpreting and analysing data.

Story Homes is a 5
* builder with a mission to design and build quality homes that people aspire to live in. We are proud to build beautiful homes that bring something different to the areas in which we operate.

Founded in 1987 by Fred Story, our family‑owned business goes to great lengths to craft houses that are not only strong in build, but in character too. We are proud to challenge the conventions of mass produced newbuilds and stand apart from the crowd.

If you are interested in this vacancy,  and cover letter to  We will attempt to respond to all applications we receive; however, please note that in some instances this is not always possible. If you have not received a response within three weeks of the closing date, you can presume that you have not been shortlisted for the next stage of recruitment.