Customer Services Teamleader

Position: Customer Services Teamleader (Contract)
Location: Newcastle upon Tyne

Customer Services Team leader

+6 month contract with the option to go permanent

+On site in Newcastle

+£16 - £22 ph

Skills:

+Team leading experience

+Customer Services

+Call centre experience

+Ideally within financial services

We are seeking a passionate and committed Team Supervisor to join our Customer Service Department. This role suits an ambitious leader who thrives in a fast-paced contact centre environment and is driven to deliver excellent customer service.

Reporting to the Customer Service Operations Manager, you will lead and coach a team of around 10 colleagues, driving performance, engagement, and service excellence. You will set clear objectives, manage performance, handle escalations, and support the day-to-day running of the Contact Centre to ensure service levels are consistently achieved.

Key Responsibilities

Manage the daily performance of a team of c.10 Customer Service colleagues

Coach and develop colleagues to improve performance and capability

Handle complex and escalated customer enquiries

Support service levels by taking customer calls when required

Monitor adherence, attendance, and schedules

Communicate business updates and drive continuous improvement

Experience Required

Contact Centre experience

People management and coaching experience essential

Experience in a fast-paced environment

Financial Services or regulated environment experience desirable

If you'd like to discuss the Customer Services Team leader role in more detail, please send your updated CV to (url removed) and I will get in touch