Customer Service Supervisor

Location: Newcastle upon Tyne

Customer Service Supervisor

6 Months contract + possible extension of becoming permanent

Newcastle - Office Based

37.5 hours a week

£18.00 per hour

A well-established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high-profile client in Newcastle. This role is focused on driving operational excellence and providing world-class support to end-users.

Reporting to the Customer Service Operations Manager, you will lead your team to success.

Key responsibilities include:

Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities.
Manage and motivate a team of 10, fostering a high-performance culture through regular huddles and honest feedback.
Drive results by monitoring KPIs and providing real-time coaching to enhance colleague skills and conduct.

The successful candidate will have the following attribute and key skills

A background in high-volume contact centres, ideally within Financial Services or FCA-regulated environments.
A track record of succeeding in fast-paced environments where priorities shift quickly.
Strong problem-solving abilities, a keen eye for detail, and proficiency in MS Office/Administration.
Prior experience of working in FCA regulated environment or banking environment
A reliable, self-motivated approach with a genuine passion for customer excellence.

6 Months contract + possible extension of becoming permanent

Newcastle - Office Based

37.5 hours a week

If you are a motivated and proactive leader with a passion for service excellence, this is the perfect opportunity for you.

Interested? Please send your CV to (url removed)

Randstad Technologies is acting as an Employment Business in relation to this vacancy