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On-site Customer Service Team Lead & Coach

Job in Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listing for: CBSbutler Holdings
Full Time position
Listed on 2026-01-15
Job specializations:
  • Customer Service/HelpDesk
    Bilingual, Customer Success Mgr./ CSM
  • Management
Job Description & How to Apply Below
Location: Newcastle upon Tyne

A major UK high street bank is seeking a Customer Service Team Supervisor for their Newcastle Contact Centre. This full-time role involves managing a team of about 10 colleagues, ensuring high customer service standards, and coaching team members to meet performance targets. The supervisor will address complex customer enquiries and provide hands-on support. Operating hours range from 8am‑8pm weekdays to 9am‑6pm weekends, with a structured 6-week rota.
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