Customer Service Advisor

Job Location:

Poole, Dorset ()

Job Type: Permanent

Salary: £27,000 per annum

Hours:

39 hours per week, Monday – Thursday 8am – 5pm & Friday 8am – 4pm

• Up to 31 days holiday to start including bank holidays, increasing to 36 days with service and the option to buy additional holiday every year
• Fun, modern and friendly working environment
• Regular company team building events

We are recruiting for a Customer Service Advisor to join the Customer Service Team of a leading decorative homeware manufacturer based in Poole.

This is a fantastic opportunity to join a modern, friendly and supportive company where delivering an excellent customer experience is at the heart of what they do.

As the first point of contact for customers, you will handle enquiries, process orders and work closely with internal teams to ensure everything runs smoothly and customers are kept fully informed.

• Providing a friendly and helpful service by telephone and email
• Responding to enquiries regarding stock, pricing, lead times and orders
• Liaising with other departments to ensure orders are completed and dispatched on time
• Keeping customers updated on their orders
• Carrying out general administration, including spreadsheets and filing

We are looking for the Customer Service Advisor to have:

• Confidence using Microsoft Office, particularly Word and Excel
• A cheerful, helpful and positive approach
• Organised with good attention to detail
• The passion to provide excellent customer service

Resource Recruitment is an equal opportunities employer and is committed to a policy of treating all its employees and job applicants equally. It is the policy of the Company to take all reasonable steps to ensure that each applicant is assessed only in accordance on the basis of their qualifications, skills and abilities to perform the relevant duties without prejudice in regards to background, religion, ethnicity, age, sexual orientation, disability or gender.

• Previous Customer Service experience
• Confidence using Microsoft Office, particularly Word and Excel
• A cheerful, helpful and positive approach
• Organised with good attention to detail
• The passion to provide excellent customer service