Engineering Operations Technician, InfraOps Cluster Operations

Engineering Operations Technician, Infra Ops Cluster Operations

Join to apply for the Engineering Operations Technician, Infra Ops Cluster Operations role at Amazon Web Services (AWS)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is seeking a collaborative electrical maintenance professional for our Amazon Web Services Team. This engineering operations technician position serves as the on‑site maintenance technician and operator for an AWS data centre.

The Data Centre Engineering Operations Technician (EOT) is responsible for operating and maintaining all electrical, mechanical, emergency generator, and fire/life safety equipment within the data centre. The EOT serves as a technical resource to support Amazon within its data centres. Data centre equipment that supports mission‑critical servers must maintain better than 99.999% uptime. EOT’s are also tasked with driving innovation while reducing operational costs in the facilities.

EOT’s are Amazon’s front line responders for hands‑on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand‑by diesel generators, switchboards/switch‑gears, UPS’s, PDU’s, AHU’s, pumps, motors, VFD’s, and building automation systems. This role will not require shift work.

• Operate and maintain mechanical and electrical equipment
• Troubleshooting of facility and rack‑level events within internal SLAs
• Perform limited maintenance tasks to include: filter changes, HVAC PMs, rack power installs, rack PDU, and rack ATS replacements
• Provide support to Data Centre Operations technicians
• Perform root cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Take daily operational readings of all mechanical and electrical equipment through routine rounds/log taking (temperatures, voltages, currents, etc.)
• Utilise internal CMMS to manage building workflows and spare part inventory
• Supervise contractors who perform servicing or preventive maintenance
• Respond to off‑hour emergency calls per on‑call rotation for any one of the region’s sites
• Fully comply with all physical security procedures and policies

• Commutable to the Thames Valley Region
• Ability to work in cramped and/or elevated locations with or without reasonable accommodation
• Able to relocate for up to 1 year for specialised training to prepare for a deployment location in a new data centre region.
• Technical training (Military or trade school) or relevant experience
• Strong verbal and written communication skills
• Proficient with Microsoft Office products (Excel, Word) and web‑based operational tools
• Familiar with BMS and EPMS control systems and data collection/trending
• Proficient with maintenance management software

• 4+ years of Data Centre Engineering Experience
• Degree in Electrical Engineering, Mechanical Engineering or relevant discipline
• Fundamental knowledge of network design and layout as well as low voltage (copper/ fibre) cabling.
• All candidates must possess a valid driver’s license, their own vehicle, and will need to pass a driving record check to operate company vehicles. Travel between sites/locations during the workday may…