Customer Service Supervisor

Customer Service Supervisor

6 month contract with possible extension to permanent. Newcastle – Office based. 37.5 hours a week. £18.00 per hour.

A well‑established, pioneering consultancy firm is seeking experienced Customer Services Supervisors to join a high‑profile client in Newcastle. This role is focused on driving operational excellence and providing world‑class support to end‑users.

• Act as a point of support on the floor, resolving complex queries and turning escalations into learning opportunities.
• Manage and motivate a team of 10, fostering a high‑performance culture through regular huddles and honest feedback.
• Drive results by monitoring KPIs and providing real‑time coaching to enhance colleague skills and conduct.

• Background in high‑volume contact centres, ideally within Financial Services or FCA‑regulated environments.
• Track record of succeeding in fast‑paced environments where priorities shift quickly.
• Strong problem‑solving abilities, keen eye for detail, and proficiency in MS Office/Administration.
• Prior experience working in FCA regulated or banking environment.
• Reliable, self‑motivated approach with a genuine passion for customer excellence.

• Competitive pay: £18.00 per hour.
• Full‑time contract (37.5 hours per week) with potential permanent placement.
• Office based in Newcastle.

If you are a motivated and proactive leader with a passion for service excellence, this is the perfect opportunity for you. Interested? Please send your CV to the recruiter (URL removed).

Randstad Technologies is acting as an Employment Business in relation to this vacancy.