User Researcher; SC Cleared​/SC Eligible - Consultant - Digital Excellence

At Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting‑edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose.

As a User Researcher, you will be joining the growing and exciting Digital Excellence community who are continually sharing knowledge and expertise. We are all passionate about user centred design, critical thinking, problem solving and designing and building digital services and products.

You will champion inclusive design practices throughout our project life cycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.

Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector (including DWP, NHS Digital, BP and Ikea). Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations.

• Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high‑impact research that helps develop a better understanding of our clients' users.
• Contribute to creating better products and services that solve users' problems and meets their needs.
• Lead the research for your team, suggesting the best approaches and methodologies to use to capture the right user insights.
• Plan and run qualitative studies, including remote and in person interviews, observations, diary studies, concept testing and usability studies.
• Use quantitative methods such as surveys to identify actionable insights and collaborate with the analytics team to enhance qualitative insights.
• Consider the end‑to‑end user journey and external factors that may impact the user experience including business, policy, and technical constraints.
• Communicate research findings and involve your team in analysis and synthesis to develop empathy with the users and enable evidence‑based design decisions.
• Help to embed user‑centred design and user research best practices into teams and the wider business.

As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories:

• Business Development—Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events.
• Internal contribution—Campaign development, internal think‑tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development.
• Learning & development—Training to support your career development and the skills demand within the company, certifications etc.

You will bring below skills and experience:

• Hands‑on experience of leading user research, using behavioural and attitudinal methods and knowing when to apply them appropriately.
• Experience across multiple phases of a product or service lifecycle, from discovery and exploration through to design and delivery.
• You are currently holding an active SC (Security Check) Clearance or be eligible to receive SC clearance
• Experience working with Government Digital Service (GDS) service standards, using GDS design principles
• Strong storytelling, communication, stakeholder management, and facilitation skills.
• Experience working in multi‑disciplinary, agile teams where you've led the user research and influenced the design of a product or service through the insights you've gathered.
• Familiarity with using prototypes to test hypotheses, assumptions and validate user journeys.
• Understanding of a range of tools and practices for in‑person and remote research.