End User Compute; EUC and End User Device Subject Matter Expert; SME

Job Description

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s extensive partner alliance and independent status allows us to build strong vendor relationships.

• This role is full time onsite in either Newcastle or Erskine.
• The role requires SC moving to DV.
• You must have resided in the UK for the past 10 years to meet current security clearance requirements.
• Are you a single British passport holder (i.e., no dual nationality or any type of overseas card held directly or via parents)

• Serve as the primary SME for all End User Compute and Device initiatives, including Windows/Mac laptops, desktops, virtual desktops (VDI), mobile devices, and collaboration tools.
• Design and maintain modern device management solutions (e.g., Microsoft Intune, SCCM).
• Lead the technical lifecycle for EUC services—evaluation, planning, deployment, testing, support, and retirement.
• Develop and maintain policies and standards for device security, patching, compliance, and usage.
• Collaborate with cross-functional teams including Security, Network, Service Desk, and Procurement to ensure cohesive EUC strategies.
• Evaluate new technologies and make recommendations to enhance user experience, security, and cost‑efficiency.
• Lead or support EUC‑related projects, including OS migrations, hardware refreshes, and application rollouts.
• Monitor and report on EUC service performance, incidents, and user satisfaction metrics.
• Ensure compliance with organizational policies, regulatory requirements, and industry best practices.

• Proven experience (5+ years) in an End User Compute or Device Management role, preferably in a large or complex IT environment.
• Deep technical knowledge of EUC infrastructure including:
  • Windows 10/11, macOS, Android, iOS
• Microsoft Endpoint Manager (Intune/SCCM), JAMF, Group Policy
• Active Directory, Azure AD, and Conditional Access
• VDI technologies (Citrix, VMware Horizon, or Microsoft AVD)
• Strong understanding of endpoint security, encryption, antivirus, and compliance solutions.
• Familiarity with collaboration tools like Microsoft 365, Teams, and SharePoint.
• Excellent communication and documentation skills.
• Strong analytical, troubleshooting, and problem‑solving capabilities.

• UK national.
• Happy to go through Security Clearance or already security cleared to SC and willing to go up to DV level clearance if not already.
• Confident in delivering high level technical representation of issues; including conference calls and handling of technical resolution.
• Experience collaborating with 3rd party vendors and customers.
• Passionate about technology.
• Natural problem solver.
• Ability to work with an Agile Team, being self‑driven and looking for continuous improvements.

Permanent Vacancy

Dependent on skills and experience

Virtual First (Remote)

Immediate

• Generous Family Friendly Flexible benefits package
• Health and Dental Insurance
• Company pension with employer contributions of up to 6%
• Ability to buy and sell annual leave
• Cycle to work scheme
• Affiliated discount scheme

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

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