Citrix Subject Matter Expert; SME

Job Description About DXC

DXC Technology is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s extensive partner alliance and independent status allows us to build strong vendor relationships.

This role will be full time onsite in either Newcastle or Erskine.

The role requires SC moving to DV.

* You must have resided in the UK for the past 5-10years to meet current security clearance requirements*

Are you a single British passport holder (i.e., no dual nationality or any type of overseas card held directly or via parents)

• Serve as the primary technical authority on all aspects of Citrix technologies including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, Citrix ADC (Net Scaler), Citrix Store Front, and Citrix Workspace.
• Lead the design, configuration, deployment, and maintenance of Citrix infrastructure and related solutions.
• Manage Citrix environments across on-premise, hybrid, and cloud-based deployments (Azure/AWS).
• Develop and maintain documentation including architecture diagrams, build guides, SOPs, and knowledge base articles.
• Monitor and optimise system performance, capacity, and availability of Citrix environments.
• Collaborate with security and compliance teams to ensure Citrix platforms adhere to organisational and regulatory requirements.
• Drive continuous improvement initiatives around user experience, system reliability, and automation.
• Work closely with service desk, desktop support, and EUC teams to ensure seamless end-user service delivery.
• Evaluate and recommend Citrix-related tools, upgrades, patches, and licensing.
• Support and lead Citrix-related projects such as platform upgrades, cloud migrations, and DR testing.

• 5+ years of hands‑on experience with Citrix technologies in an enterprise environment.
• Expert‑level knowledge of:
  • Citrix Virtual Apps and Desktops (on‑prem and/or Citrix Cloud)
  • Citrix Store Front and Workspace Environment Management (WEM)
  • Citrix ADC (Net Scaler) – configuration, high availability, and security
  • FSLogix, Profile Management, and User Layering
• Strong experience with Microsoft Windows Server, Active Directory, Group Policy, and user profile management.
• Familiarity with scripting/automation (Power Shell preferred).
• Experience with monitoring and performance tools.
• Knowledge of cloud‑based VDI solutions (Microsoft AVD, Citrix on Azure/AWS) is a plus.
• Citrix certifications (e.g., CCP‑V, CCE‑V) highly desirable.
• ITIL awareness and change management experience.

• UK national
• Happy to go through Security Clearance or already security cleared to SC and willing to go up to DV level clearance if not already.
• Confident in delivering high level technical representation of issues; including conference calls and handling of technical resolution.
• Experience collaborating with 3rd party vendors and customers.
• Passionate about technology.
• Natural problem solver.
• Ability to work with an Agile Team, being self‑driven and looking for continuous improvements.

Permanent Vacancy

Dependent on skills and experience

Virtual First (Remote)

United Kingdom

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Immediate

• Generous Family Friendly Flexible benefits package
• Health and Dental Insurance
• Company pension with employer contributions of up to 6%
• Ability to buy and sell annual leave
• Cycle to work scheme
• Affiliated discount scheme

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in‑person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

More information on employment scams is available here.