2nd Line IT Support Engineer

Location:

Newcastle upon Tyne Tyne and Wear

Job Type: Permanent

Postcode: NE28 0BD

Are you an experienced IT Support professional looking to take the next step in a growing MSP? If you’re keen to handle escalations, sharpen your technical skills and play a key role in delivering exceptional service, this could be the ideal role for you.

As a 2nd Line IT Support Engineer, you’ll be the go-to point for advanced support issues, working closely with the Service Delivery Manager and stepping in when junior engineers need guidance. You’ll resolve complex technical queries, provide expert remote troubleshooting and ensure customers receive fast, friendly and effective support.

Our client is a growing MSP with a strong presence across the North East and beyond. With a culture built around learning, collaboration and professional development, they offer clear progression routes and access to training that helps engineers expand their technical capabilities.

This role is primarily office‑based from their Newcastle location.

• Solid experience in 2nd Line IT Support, ideally within an MSP or service desk environment
• Strong knowledge of Microsoft 365, Windows operating systems, networking fundamentals and troubleshooting across hardware, software and business applications
• Experience using ticketing/RMM tools and managing escalated support requests
• A proactive, problem‑solving approach and the ability to prioritise effectively
• A full UK driving licence is essential

If you’re ready to join a supportive, forward‑thinking MSP where you can grow your technical skills and make a real impact, apply today to become their next 2nd Line IT Support Engineer!