Technical Support Engineer

Advanced Newcastle Upon Tyne, England, United Kingdom

Advanced Electronics Ltd has been designing and manufacturing life‑saving products for 25 years, protecting iconic buildings worldwide. We are a wholly owned subsidiary of Halma plc, a FTSE 100 listed company, and we’re looking for an experienced Technical Support Engineer to provide first‑class technical support and training for our customers.

• be a primary point of contact for technical support and training queries from customers and end users by providing telephone and email support
• deliver customer product training in a virtual environment, as well as face‑to‑face, either from our dedicated training space or at strategic off‑site locations to meet the requirements of our customers
• actively collaborate within Sales & Marketing to deliver promotional and support material to establish and maintain our brand as a market leader
• guide customers in applying the features and benefits of our products to meet the requirements of installation in the most effective and efficient manner
• provide advice to key stakeholders on our products and solutions and influence their decision‑making process to deliver sustained growth and drive market share
• identify customer pain points and adopt a systematic and methodical approach to addressing those points
• collaborate with product management and QA, offering support as/when required

• an established track record in a technical support/customer service type role with an electrical/digital bias
• excellent communication skills and will demonstrate transparency
• the desire and aptitude to understand our products and the ability to learn new technology
• a willingness to go out of your way to support customers and promote solutions
• an analytical mind and strong problem‑solving skills
• the ability to support and inspire confidence in customers and stakeholders
• a collaborative approach, with sound judgement, a strong business sense and an ability to understand customer needs

If you’re excited about this opportunity, please tell us about yourself by uploading your CV.

Seniority level:
Entry level;

Employment type:

Full‑time;
Job function:
Information Technology;
Industries:
Appliances, Electrical, and Electronics Manufacturing.