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3Rd Line Support Engineer
Job in
Newcastle upon Tyne, Newcastle, Tyne and Wear, SY7, England, UK
Listed on 2025-12-30
Listing for:
Pardoe Wray
Full Time
position Listed on 2025-12-30
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
3rd Line Technical Support
Salary: £42,648 - £63,978 + on-call allowance
Contract:
Fixed Term |
Hours:
Full-time (36 hrs)
Location:
Newcastle upon Tyne
A dynamic organisation in the North East is looking for an experienced 3rd Line Engineer to join its high-performing ICT team. If you're a tech problem-solver who thrives on diagnosing complex issues, leading incident recovery and improving ICT services, this role is for you.
What You'll Do- Act as the 3rd line escalation point for technical issues
- Lead recovery during critical incidents
- Investigate root causes and document fixes
- Maintain, monitor and optimise ICT systems
- Communicate clearly with stakeholders
- Contribute to strategic improvements and new system implementations
- Strong background in ICT support
- Excellent problem-solving and communication skills
- Customer-focused with a proactive, solution-driven mindset
- Able to work collaboratively and take initiative
- 36-hour working week, Monday-Friday
- Generous pension scheme
- 28 days annual leave + bank holidays + volunteering time
- Free or discounted regional travel
- Access to health cash plans and over 1,000 retail discounts
- Training and career development opportunities
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