Data Centre Technician, Operations, IT Support Engineering

Data Centre Technician, Operations, IT, & Support Engineering

Join to apply for the Data Centre Technician, Operations, IT, & Support Engineering role at Amazon Web Services (AWS).

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure customers have continual access to innovative services.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

• Maintain a high level of system reliability by prioritising and resolving trouble tickets efficiently
• Escalation point and technical troubleshooter for all systems and problems
• Deep‑dive into Linux server issues
• XEN service virtualization troubleshooting

• Troubleshoot technical issues on various platforms ranging from systems through to power / mechanical
• Remedy physical‑layer outages, both systems and network
• Recover or remediate physical power issues on racks
• Participate in data‑center power & cooling events

• Meet 24x7 on‑call requirements and respond during shift rotations
• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Act as the data‑center point of contact for all high‑severity issues
• Perform physical replacement of server and network device parts
• Ensure correct rotation of parts & spares
• Help define metrics to increase customer uptime
• Enforce Amazon’s security best practices
• Interact with third‑party vendors & contractors
• Contribute ideas to improve operational efficiency

• Participate in and deliver on a number of high‑impact small to mid‑scale projects
• Attend team meetings for metric analysis and project status updates
• Help build the world’s largest cloud infrastructure

• Share knowledge and help educate less‑technical staff on the best practices related to all service‑owner issues

Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?:
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stop innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture:
At AWS, we learn and are curious. Our employee‑led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and Amaze Con (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth:
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.

Work‑Life Balance:
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.

• Troubleshoot facility and rack‑level events within internal SLAs
• Perform root‑cause analysis of equipment failures
• Ensure all safety procedures are adhered to while performing work
• Respond to off‑hour emergency calls per on‑call rotation for any of the region’s sites
• Fully comply…