Service Designer

Join to apply for the Service Designer - Newcastle role at Accenture UK & Ireland.

Location:

Newcastle upon Tyne, UK. Hybrid Working:
This role will require you to work from our Newcastle, Cobalt Business Park office for a minimum of 3 days per week.

• Collaborate with stakeholders to understand business requirements and identify user needs.
• Support User Researchers in gathering insights from users to inform design decisions.
• Champion user‑centred design practices and effectively communicate the value of design – emphasizing inclusivity, accessibility, and environmental sustainability.
• Create service blueprints and user journey maps to visualise the end‑to‑end experience and solve complex problems.
• Facilitate workshops with stakeholders and delivery teams to maintain alignment, encourage engagement, and gather insights.
• Ensure adherence to the client’s design standards, systems, and best practices.
• Work closely with multidisciplinary teams – including Interaction Designers, User Researchers, Content Designers, Developers, and Performance Analysts.
• Confidently present work and rationale to internal teams and client stakeholders.
• Use evidence and data to iterate on designs, form hypotheses, and validate them through testing.

• Relevant experience as a Service Designer or in a similar field.
• Working with the Government Digital Service (GDS) design principles.
• Experience advocating for User‑Centred Design.
• Experience negotiating with and influencing senior stakeholders.
• Working with Design systems/libraries, style guides and existing patterns/guidelines.

• Working in an Agile or similar multidisciplinary environment.
• Using HTML, Markdown, Nunjucks or other prototyping languages.
• Strong accessibility knowledge.
• Leading a team or mentoring junior designers.

• Competitive basic salary.
• 25 days’ vacation per year.
• Private medical insurance.
• 3 extra days leave per year for charitable work of your choice.
• Flexibility and mobility required to deliver this role.

Accenture is an equal‑opportunity employer and welcomes applications from all sections of society. Accenture reserves the right to close the role prior to this date should a suitable applicant be found.