IT Technician

Location: Newcastle upon Tyne

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IT Technician – Newcastle (1 Day from home)

Join a fast-growing, innovative financial technology business

A rapidly expanding, high-tech financial services organisation is looking for an IT Technician to join its busy, friendly, office-based team in Newcastle. This is a great opportunity for someone who loves a mix of hands-on technical work, problem solving and supporting colleagues across a modern Windows/Mac environment.

What You’ll Be Doing

You’ll work under the Service Desk Team Leader and support users across head office and remote sites. Your day-to-day work will include:

User Support

• Creating/removing user accounts and managing permissions via Active Directory, Exchange and Microsoft 365
• Troubleshooting hardware, software and connectivity issues for colleagues at all levels
• Supporting meeting room users and ensuring all A/V equipment is working
• Preparing, imaging and rebuilding laptops
• Installing job-specific software (e.g., Sage, Visio)
• Managing VPN access and 2FA
• Supporting BYOD users

Server & Infrastructure Support

• Supporting Windows Server 2012+, AD, Group Policy and Exchange
• Working with Windows Virtual Servers (VMware)
• Using tools including Sophos Enterprise Console and Power Shell
• Managing accounts, call groups and IVR menus across Skype for Business & 8x8
• Supporting call routing, availability changes and call recording (Verba)

Additional Responsibilities

• Providing remote support to colleagues at other offices
• Assisting with office moves and equipment setups
• Creating and updating documentation
• Sharing knowledge with other team members and helping develop apprentices

What We’re Looking For

• Experience in an IT support role
• Strong communication and customer-facing skills
• A collaborative, team-focused attitude
• Self-motivated, proactive and keen to learn
• A full UK driving licence is preferred

Why This Role?

• Join a modern, fast-growing organisation
• Varied, hands-on technical work every day
• Opportunity to learn, progress and make a real impact
• Supportive environment with exposure to a broad tech stack

How to Apply

Due to anticipated interest, only shortlisted applicants will be contacted within ten working days. You must have the right to work in the UK.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Financial Services and Software Development

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