Technical Lead, IT​/Tech, Technical Support

Technical Lead

Final date to receive applications: 11 January 2026

Department: Client Onboarding

Employment Type: Permanent - Full Time

Location: Newcastle upon Tyne

Reporting To: Head of Client Onboarding

Compensation: £40,000 - £45,000 / year

Cintra, part of the PSSG, is a fast paced and fast‑growing company with our award‑winning software providing payroll solutions for over 1000 clients.

We are looking for an experienced Technical Lead to join our Implementation team. This senior, client‑facing role is responsible for designing and delivering high‑quality technical solutions for client onboarding and migration projects. Alongside hands‑on technical delivery, the Technical Lead provides line management to a member of the technical team, ensuring strong performance, effective resource allocation, and ongoing professional development.

You can find our modern offices situated within Hoults Yard on the edge of the Ouseburn Valley with its flourishing creative networks, abundant local heritage and lively social scene. Hoults Yard is a vibrant community which includes quirky cafés, leisure facilities and other local businesses.

In this role you will combine hands‑on technical delivery with people leadership in a client‑focused implementation environment. You will design and deliver bespoke onboarding and migration solutions, working with technologies such as TSQL, XML/XSLT, and automation tooling, while collaborating closely with client‑facing teams. Alongside technical consultancy, you will provide line management to a technical team member, supporting performance, development, and effective resource planning, while championing best practices, documentation, and compliance with data protection and security standards.

You are an experienced technical consultant with deep expertise in TSQL and strong experience working with XML/XSLT and automation technologies such as Type Script or Office Script. You bring a solid background in data migration and client delivery, are comfortable working across modern development and collaboration tools, and ideally have familiarity with the Cintra iQ platform. Alongside your technical strengths, you are a confident communicator and leader with a proven ability to mentor and develop others, a strong problem‑solving mindset, and a clear commitment to data security, compliance, and high‑quality delivery.

At Cintra we know our employees are our biggest asset and an investment in them is an investment into the company. As standard we offer:

• Competitive salary
• Opportunity to work directly alongside an industry leading PE backed leadership
• Holiday entitlement of 25 days plus bank holidays (pro rata part time)
• Company paid sick leave (after qualifying period)
• Hybrid and flexible working arrangements (after qualifying period and by agreement)
• Employee Assistance Programme providing a confidential support network offering expert advice and compassionate guidance 24/7
• Company paid Health Cash Plan providing cover for everyday healthcare costs including dental treatment and eye tests (taxable benefit)
• Cycle to Work scheme offering considerable tax savings and spreading the cost of bike purchase over 12 months (after probation)
• Interest free Travel Loan scheme (after probation)
• Subsidised Parking Permit at Hoults Yard
• Paid leave for Reserve Forces Duties
• Annual office party
• Free breakfast items

Further details of the role can be found linked in the Job Description. Please note that we do not accept unsolicited CVs from agencies for this position, we thank you for your cooperation. We reserve the right to close this job advert at anytime should there be a high volume of applications.