Cloud Engineer

Sage Newcastle Upon Tyne, England, United Kingdom

This role is based 3 days a week in our Newcastle office.

Sage is a global leader in accounting, financial, HR, and payroll technology for small and medium‑sized businesses. We empower business owners and accountants with innovative solutions that simplify complex processes, enabling them to focus on what truly matters. Our cloud‑first strategy and commitment to excellence continue to drive transformation across our product suite.

As a Cloud Operations Engineer, you will play a key role in supporting and enhancing Sage’s cloud infrastructure. Working in a true Dev Ops capacity, you’ll collaborate closely with product delivery teams to deploy, monitor, and improve services that support millions of users globally. This is a 24/7 operation, requiring participation in an on‑call rota to respond to incidents and ensure high system availability.

• Dev Ops
  
  Collaboration:
  
  Work closely with development teams supporting CI/CD, monitoring, and automation.
• Continuous Improvement:
  Research new technologies and services to improve customer experience and operational efficiency.
• Automation & Efficiency:
  Build infrastructure as code, automate manual processes, and contribute to self‑healing systems.
• Cross‑Functional Coordination:
  Collaborate with Security, Architecture, and Automation SMEs to align infrastructure with business and technical standards.
• Incident Response:
  Take the lead during high‑pressure incidents, balancing technical resolution with clear stakeholder communication.
• Monitoring & Performance:
  Proactively monitor systems to prevent customer impact and optimize performance at scale.
• Infrastructure Management:
  Migrate current generation products from data centres to AWS, re‑commissioning them into modern cloud environments.

• Operational
  
  Experience:
  
  Proven experience managing cloud‑based systems, including transactional databases.
• Cloud Expertise:
  Hands‑on experience with Amazon Web Services (AWS); other cloud platforms also considered.
• Certification:
  Industry‑recognized qualification or certification in cloud technologies (e.g., AWS Certified Solutions Architect, Dev Ops Engineer).
• Development & Automation
  
  Experience:
  
  Experience in software development or automation, with scripting and infrastructure as code.
• Monitoring & Incident Response:
  Ability to proactively monitor systems and lead resolution during high‑pressure incidents.

• Comfortable working with European colleagues, particularly in France and Germany.
• Fluent in English (Sage’s business language), with sensitivity to diverse work cultures.
• Strong interpersonal and stakeholder communication skills.

• Ability to navigate a large, complex organisation with diverse product suites and development practices.
• Experience working across multiple teams and adapting to varied operational models.

• A collaborative, inclusive culture focused on innovation and customer success.
• Opportunities to work on global‑scale infrastructure and cutting‑edge technologies.
• Support for continuous learning and career development.
• Competitive compensation and benefits.

Ready to make an impact? Join us at Sage and help shape the future of cloud operations for millions of businesses worldwide.

Mid‑Senior level

Full‑time

Engineering and Information Technology

Software Development