IT Specialist

Mott Mac Donald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices.

We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual.

Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued.

Whatever your ambition, Mott Mac Donald is where people come to be brilliant
.

The IT Solutions Specialist – People Applications plays a pivotal role in delivering and managing People systems, including SAP Success Factors. This position ensures service continuity and excellence through collaboration with internal teams and external partners, driving continuous improvement across Mott Mac Donald’s People platforms.

We are looking for a self-motivated professional who thrives in a fast-paced, evolving environment. You will develop a deep understanding of our People systems and their business use, applying strong technical expertise to deliver change and maintain IT services. A proactive approach to learning and rapid, intelligent issue resolution is essential to support Mott Mac Donald’s commitment to its clients.

We are committed to building a diverse, inclusive, and high-performing IT and Security function. In this role, you will help nurture talent, drive innovation, and create an environment where people feel supported, empowered, and valued in their mission to deliver outstanding endpoint services.

• Manage and maintain existing People applications within the Mott Mac Donald environment, ensuring stability and reliability across systems
• Monitor system performance and availability, proactively identifying and resolving issues to minimise downtime
• Act as the primary IT contact for functional teams regarding People Applications, providing guidance and support for ongoing operations
• Develop and maintain documentation, including SOPs, operational guides, and knowledge base articles for effective system management
• Oversee release and patch management, ensuring updates are applied safely and efficiently without disrupting business operations
• Provide technical expertise to resolve escalated and complex incidents, working closely with support teams
• Conduct regular system health checks and reviews, recommending improvements based on incidents, problems, and performance trends
• Ensure compliance with security and governance standards, applying best practices for system integrity and data protection
• Lead Problem Management activities, including root cause analysis, trend identification, and implementation of permanent fixes to prevent recurrence
• Drive continuous improvement initiatives based on lessons learned from incidents and problems

• Ability to prioritise and remain calm under pressure, especially during critical HR periods such as payroll runs, performance cycles, and audits
• Strong attention to detail and commitment to quality to ensure data accuracy, compliance, and integrity in People systems
• Excellent communication, collaboration, and conflict resolution skills to bridge technical and HR teams and manage vendor relationships effectively
• Logical and analytical problem-solving approach with expertise in root cause analysis for People application issues
• Passion for technology and continuous learning, keeping up to date with HR platforms, People application trends, automation tools, and security best practices
• Business and HR process awareness to understand the impact of IT decisions on people processes, compliance, and reporting accuracy
• Ri…