Claims Handler - Settlements

Tesco Insurance
• Newcastle - Q8 Building, Quorum Business Park, Longbenton, NE12 8BU
, United Kingdom
• Permanent
• Apply by 27-Jan-2026

Serving our customers, communities, and planet a little better every day.

Salary:
From £27,200 - £34,000 (dependant on experience) + annual bonus & benefits.

Work Level: 1, Permanent

Location:
Newcastle, hybrid*

Training/ Office Attendance:
You'll start your journey with 6 weeks of training to give you the best start and tools in your career. Training will be office based & Monday to Friday 09:00
-17:00.
* Once competent in role you'll have the opportunity to move to hybrid working, if certain criteria are met.

Closing Date:
Applications close Tuesday 27th January 2026 at 5pm.

At Tesco Insurance, our Claims team does more than handle claims - we help customers through some of life's most difficult and vulnerable moments. Whether it's a bump in the road, damage to a home, or a sudden emergency, every call is a chance to show we care and to do the right thing with empathy and expertise.

We're proud of our NPS and customer satisfaction scores but even prouder of the skilled and compassionate colleagues behind those results. Whether resolving a claim or partnering with suppliers to deliver great customer outcomes, we're building a team that listens, learns, and leads with kindness.

Here, your ideas matter, your growth is supported, and your work makes a real difference - especially when customers need us most.

We're looking for Claims Handlers - Settlements to join our Third Party Settlement Team in March/ April 2026. In this role you'll proactively manage and settle a portfolio of claims as efficiently and economically as possible, whilst providing a high standard of service to customers and other stakeholders.

You'll use your current experience to effectively ensure claims are handled and settled proficiently, in line with policy cover & legal liability.

• Ensuring that claims are handled and settled efficiently and in the correct technical manner, settling them in line with policy cover & legal liability.
• Handling claims queries in relation to policy cover, claims status, policy exclusions and excesses. Escalating complex queries where needed.
• Ensuring the accuracy of reserves, file status, recoveries, and diary management on your caseload.
• Where appropriate, investigating claims to ensure payments are made only where a liability is established.
• Negotiating to control costs, for example regarding liability decisions and recovering our costs.
• Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud; taking action as appropriate.
• Negotiating effectively with stakeholders and suppliers to ensure a fair settlement is achieved for the customer and the company.
• Using a variety of communication approaches to build rapport and a positive relationship to help manage the customer predicament and deliver the right outcome.
• Ensuring compliance with Financial Conduct Authority and Data Protection Act protocols and rules.
• Managing customer complaints proactively, identifying creative solutions to reach a fair resolution; escalating more serious cases to the Team Leader.

• Ability to demonstrate an in-depth knowledge and understanding of the principles of Insurance, including indemnity and subrogation.
• Ability to prioritise and manage own caseload independently, demonstrating good planning and organisation. Able to manage a caseload of active claims.
• Sound commercial judgement and ability to exercise logical decision making in relation to claims decisions, including credit hire.
• Sound understanding of vehicle and property damage claims, including liability and knowledge of key case law, industry protocols, and The Road Traffic Act.
• Knowledge of different types of motor claims fraud (fire and theft) and proven investigation skills and an inquisitive mindset.
• Robust level of computer literacy and ability to effectively navigate a range of IT based systems.
• Proficiency in communicating with a range of stakeholders from policy holder and third-party direct customers to third party representatives.
• Confident…