General Manager – Facilities; Build

Mitie Newcastle, England, United Kingdom

This range is provided by Mitie. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Location: Newcastle – Pilgrim Quarter

Contract: 12‑Month Fixed‑Term

Position Overview

We're seeking a motivated and experienced General Manager with a strong background in facilities management to lead operations at HMRC's flagship site
, Pilgrim Quarter, in Newcastle upon Tyne.

This is a pivotal role overseeing the safe, compliant, and efficient delivery of hard and soft FM services during the final stages of construction and fit‑out of a newly built facility. You'll be responsible for managing all operational aspects from the handover phase through to the building's official opening in 2027
.

As General Manager and a key member of the Senior Management Team
, reporting to the Account Director
, you will lead the integration and delivery of M&E, hard and soft services
, and contractor management during the final build phase. Your leadership will ensure all systems and services are safe, compliant, and fully operational ahead of occupation. You'll foster a proactive culture of safety, performance, and collaboration
, driving project milestones and building trusted relationships with clients and teams.

• Lead daily, weekly, and monthly maintenance and operational activities, ensuring compliance
• Plan and oversee preventative maintenance on critical systems
• Monitor plant and equipment, proactively resolving faults
• Manage reactive repairs and emergency breakdowns, including out‑of‑hours responses
• Coordinate with suppliers and contractors, managing permits and safety documentation
• Promote a safety‑first culture through audits, inspections, and safety meetings
• Lead and inspire site management and service teams

• Significant senior management experience within Facilities or Building Services
• Experience in final stages of construction and fit‑out of a newly built facility
• Strong knowledge of compliance, health and safety (NEBOSH preferred), and operational leadership
• Excellent communication and team supervision skills
• Proficiency in Maximo, Microsoft Office, and relevant technical qualifications (e.g., City & Guilds NVQ Level
  3)
• Desirable: CAFM system experience, security clearance, and safety certifications

• Proven ability to lead facilities and construction teams and deliver operational excellence
• Strong planning, organisational, and problem‑solving skills
• Customer‑focused, calm under pressure, and results‑oriented
• Committed to fostering a positive safety culture and continuous improvement

Join Mitie and enjoy a comprehensive benefits package designed to support your lifestyle and development.

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