Regional Operations Manager; BMS

Location:

Newcastle upon Tyne, NEWCASTLE UPON TYNE

Equans is looking for a Regional Operations Manager with a strong technical background with Building Management Systems (BMS) to join our Digital business, based from our office in Newcastle with the objective to support sites across parts of Northern England.

At Equans Digital, we aren’t just upgrading Building Management Systems; we’recollaborating with the UK’s commercial and public sectors to build a 'Smart Enabled' future.

Supported by anambitious5-year growth strategy and projects ranging up to £1.5m, we are looking for ateam to help us grow sustainably.

Role overview

This Regional Contracts Manager role sits within Digital Services (Digital & Energy) and is responsible for all elements of BMS and digital service within their portfolio. This role is there to ensure our teams are managed efficiently to provide an effective and high-quality technical service to customers and Equans colleagues. Our Managers continually review team performance, contracts, growth opportunities & innovation while ensuring customer satisfaction in line with SLAs.

Contracts in each portfolio include:

Hospitals Schools Government  Buildings Office and Retail Spaces

Key activities

Responsibility for digital service provision across all sites in their portfolio

Day to Day Management of BMS Service Engineers and Service Partners (approx. 15-20 persons)
Managing specialist subcontractors Regular contract reviews with customers and senior clients, upselling services where possible

Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts

Technical, Finance, Commercial understanding and awareness

Operational delivery of contract KPI’s – meeting SLAsManagement of statutory, legal, safety and contract compliance standards Stakeholder engagement and liaising with PMOP&L responsibility between £1m - £3m Travelling to all sites in the portfolio to undertake service reviews, safety visits and meet teams

Ensuring engineers work efficiently, that tasks are planned efficiently to balance all work types while meeting SLAs for attendance

Ensuring our teams meet the required training and operational quality standards

Compliance with financial processes and meeting budget targets

Setting and reviewing team objectives to ensure teams are aligned to company strategic goals

Actively participates in securing new growth opportunities and secures new contracts in line with targets

Skills, qualifications & experience

Degree level education, or, Qualified and experienced trade (electrotechnical)
Relevant, evidencable work experience to a similar level

Must be able to obtain and retain SC/CTC clearance

Experience of managing self-delivered and subcontracted BMS services on a large scale

Thorough working knowledge of the BMS industry and systems our teams may encounter (ie, Trend, Tridium, Siemens etc)
Excellent knowledge of HVAC plant and other M&E systems

Experience with in a variety of contract environmentsP&L Responsibility with a track record of success

Strong client focus and clear, concise communication skills

Excellent commercial acumen, understanding of KPIs & strong history of successfully delivery contracts in financial terms

Ability to work collaboratively and flexibly with the team, clients, support functions and other departments to optimise service levels

Working knowledge of CAFM/Other Systems

What can we offer you?

On offer is a competitive salary and benefits package, which includes;

• 25days annual leave(+ public holidays)
• 5% bonus
• Company car
• Private health care (Single Use)
• Private GP consultations
• Life Cover equivalent to 2timesannual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday…