CRM Marketing Officer

Salary: £31,236 to £32,080 with progression to £34,610 per annum

Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.

Closing Date: 31 January 2026

We have an exciting opportunity for an experienced CRM Marketing Officer to come and work with us to deliver highly impactful sector‑leading CRM support to all markets, supporting data driven decisions from regular analysis and testing.

Working closely with colleagues across the University, you will support the marketing and recruitment activity through planning, developing and delivering engaging targeted CRM campaigns.

You will be required to maintain a high level of knowledge and expertise in relation to student recruitment and CRM best practices, remaining up to date with the latest marketing and communications development, including the use of new technologies.

This role is integral to the central CRM team, requiring a high level of attention to detail. Experience of developing, implementing and evaluating CRM marketing campaigns, preferably in a higher education context, is essential for this role, along with experience of utilising CRM systems such as Hub Spot, Microsoft Dynamics (Customer Insights – Journeys).

If you would like an informal, confidential chat about the role, please contact s (CRM Marketing Manager).

The post is full time, permanent.

To apply, please complete an online application and upload a CV and cover letter. Your cover letter is a supporting statement, and you should outline how you meet the essential criteria of the role and evidence this with examples.

• Create and deliver engaging and targeted CRM campaigns using the University’s marketing automation systems
• Adhere to and promote good practice in email marketing ensuring communications are coherent, consistent, timely and user focused
• Work with marketing colleagues and stakeholders across the University who communicate with leads and applicants to ensure an integrated approach to marketing and communication across all media
• Design, build, and deploy targeted, multi‑channel marketing campaigns via CRM and automation platforms, ensuring communications are in line with University’s brand
• Develop automated nurture workflows, triggered journeys, create event signups and keep warm communications that improve student conversion
• Track, analyse, and optimise campaign performance metrics (open rates, CTRs, conversions, ROI) through analytics and reporting dashboards
• Responsibility for undertaking data management procedures to ensure data integrity and accuracy
• Responsible for maximising the full functionality of the CRM technology, including landing pages, chatbots, dashboards and new functions within them
• Maintain a high level of knowledge and expertise in relation to email marketing, keeping up to date with emerging trends, new developments, technologies and best practice digital marketing more broadly
• Undertake any other duties appropriate to the grade as requested by the post’s line manager. The post holder will be required to be flexible and adapt as priorities and responsibilities may change from time to time as the University responds to challenges and changes in the higher education and digital marketing sector

• Proven experience with email marketing, lead nurturing, marketing automation and/or web analytics
• Proficient using marketing automation technology such as Hub Spot, Microsoft Dynamics (Customer Insights – Journeys)
• Experience with email automation tools and building dynamic workflows
• Experience of writing digital communications for a range of audiences
• Knowledge of latest digital marketing trends
• Outstanding attention to detail and proven ability to perform accurately and effectively under pressure
• Excellent project and time management skills and the ability to prioritise workload
• The ability to learn new systems and processes quickly and efficiently
• Experience of working with large amounts of information and data with a focused attention to…