Sales Manager

Job Title

Sales Manager

Newcastle upon Tyne

Up to £50k + Bonus

Full Time, Permanent

As a Sales Manager, it will be your responsibility to lead and grow our managed‑services sales activities. You will be responsible for driving new business, managing customer relationships, meeting revenue targets, and building a high‑performing sales team. Your role will combine strategic planning, hands‑on sales, and team leadership to expand the company’s footprint across the region. This is a hybrid role where you must be willing to travel to client sites when necessary and have a regular presence in our Head Office in Team Valley.

TSG (Technology Services Group) is a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results. TSG are one of the few Microsoft Partners in the UK who hold all six Microsoft designations, and one of the only partners who specialise in mid‑market.

Our commitment to excellence for our customers and employees is backed by our consistent world class NPS score of +80 and our accreditation as a ‘Great Place to Work’ in addition to being placed on the ‘UK’s Best Workplaces in Tech’ list in both 2024 and again in 2025.

• Attend meetings to establish user requirements, advising customers on bespoke capabilities.
• Develop and implement a sales strategy for managed IT / MSP services (e.g. managed IT hosting, cloud services, outsourcing, service‑level agreements).
• Identify, qualify, and close new business opportunities (SME and enterprise clients), and expand existing accounts.
• Build and manage a pipeline of leads; conduct outreach, proposals, negotiations, and contract closure.
• Maintain relationships with key clients, ensuring high customer satisfaction, retention, and upsell opportunities.
• Work closely with service delivery and technical teams to ensure proposals are feasible and services delivered meet client expectations.
• Meet and exceed sales revenue and margin targets.
• Manage, mentor and support a small team of sales executives, including setting targets, coaching, and performance evaluation.
• Prepare regular sales forecasts, reports, and market feedback for senior management.
• Stay informed about industry trends (cloud, cybersecurity, SaaS, outsourcing) to position our services competitively.

• Full UK driving licence.
• Target‑driven, results‑oriented with strong self‑motivation.
• Knowledge of managed services market, IT infrastructure, cloud solutions, or outsourcing.
• Familiarity with CRM tools (e.g. Salesforce) and sales reporting software.
• Strong commercial acumen and ability to sell technical / service‑based offerings using a value‑based approach.
• Excellent communication, negotiation and relationship‑building skills.
• Comfortable collaboration with technical teams to craft tailored proposals.
• Proven experience in B2B sales, ideally in managed services, IT services, cloud, SaaS or related sectors is desirable.
• Ability to work independently and manage a sales pipeline end‑to‑end.
• Experience leading or mentoring a small sales team.
• Show enthusiasm for driving revenue growth and proactively identifies opportunities to expand sales pipelines and improve team performance.
• Demonstrate strong commitment to the role, team, and organisation, consistently going above and beyond to support sales targets and strategic objectives.
• Approach new challenges with creativity and flexibility, adapting quickly to market changes and evolving customer needs.
• Display strong self‑awareness and actively pursues professional development to enhance sales leadership capability and overall team effectiveness.
• Maintain a high work ethic, meeting the demands and responsibilities of a sales leadership role with reliability and accountability.
• Communicate with clarity and confidence, building credibility and forming trusted relationships with senior stakeholders and decision‑makers across all levels of the…