Operator- Communication

Position: Operator- Central Communication
Operator
- Central Communication page is loaded## Operator
- Central Communicationlocations:
Newmarket ONtime type:
Part time posted on:
Posted Yesterday time left to apply:
End Date:
January 16, 2026 (30 days left to apply) job requisition :
JR-100469

Job Category:
Administrative/Clerical### ### Hospital

Location:

Newmarket ON### ### Job Type: Permanent, Part time### ### Number of Positions: 1### ### Union: SEIU CLERICAL### ### Minimum - Maximum Hourly Rate: $29.05 - $31.81
* A best-in-class workplace environment that prioritizes a culture of belonging and wellness.
* Progressive health and dental benefit plans.
* HOOPP pension plan with employer and employee premium sharing.
* Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the role:

The Central Communications Operator is responsible for handling all internal and external inquiries related to locating physicians/staff/patients via face-to-face interaction at the Information desk or via phone. Central Communications provides information to the public regarding clinic locations, operational hours, and guides them to available resources to support their inquiries. Central Communications supports internal operations by providing emergency team activation, transferring calls, alerting on-call team members, and after-hour contractor/vendor support.
** What you’ll be doing:
** Central Communications is responsible for providing information to internal teams to appropriately route calls and alert staff on call.  They provide sleep room access to on-call staff through badge sign-out and support numerous departments with key access to areas throughout the organization.  Central Communications is accountable for initiating the response to all Emergency Codes/situations immediately and supporting departments with on-call and emergent escalations.  

The Operators support patients and visitors who are coming into the organization, answering inquiries and directing them where to go.
*
* What you bring:

*** Minimum Grade 12 education
* Graduate from a Community College course in 911 and Emergency Services Communications preferred
* Minimum of 1 year of current related experience in a Call Centre environment
* Previous experience in a hospital setting is an asset
* Previous experience on a console and paging system is an asset
* Demonstrated ability in interpersonal and communication skills
* Demonstrated professional and courteous telephone mannerism
* Demonstrated knowledge and understanding of hospital information systems
* Demonstrated knowledge of Environmental Services, Transport, and Linen departments is an asset
* Regular attendance is a requirement of the position, as is the ability to work shift work, weekends, and overnights to accommodate specific components of the job
* Demonstrated knowledge of confidentiality and FIPPA laws that apply to hospitals
* Demonstrated excellence in communication, both written and verbal
* Demonstrated problem assessment skills
* Demonstrated commitment to customer service and teamwork
* Demonstrated individual leadership skills
* Commitment to providing an exceptional experience for patients and families, as well as other members of the healthcare team, within a challenging and exciting healthcare environment
* Demonstrated commitment to, and understanding of the principles of diversity, equity, and inclusion
* Models’ behaviour that is aligned with the values of Southlake Health.

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.
** Health & Safety Workplace Responsibilities
** It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the…