Senior Business Support Analyst - Software Asset and License Management

Senior Business Support Analyst - Software Asset and License Management - (8340)

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Job Title

Senior Business Support Analyst - Software Asset and License Management

Status

Temporary Full-Time

Temporary - Approximate length of assignment, in months

24

Type of Position

an Addition to Staff

Start Date

Immediate

Annually

Salary Grade

$ - $

Department

York Region ->
Corporate Services ->
Digital & Customer Experience

Location

Hybrid work opportunities may apply - CA
Inform. Technology Serv - 17150 Yonge Street - Newmarket, ON L3Y 8V3 CA (Primary)

Job Description (E)

ABOUT US

Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people.

Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

Reporting to the Projects Manager, Information Technology Services, this role oversees and advances the Region’s Software Asset & License Management capabilities in alignment with ITIL v4 and IAITAM best practices. Key responsibilities include managing enterprise software agreements (e.g., Microsoft Enterprise Agreement, Adobe), centralizing license management, and improving processes.

• Analyses user requirements and department technology needs, generating alternative approaches to information systems design.
• Provides cost-effective solutions to meet both departmental and provincial objectives through the application of information technologies.
• Prepares system prototypes for user consultation and contributes to the design, development, testing, modification, documentation, and implementation of systems.
• Identifies issues and consults with key partners to develop, select, and implement the most appropriate solutions.
• Recommends and implements future systems to enhance departmental productivity.
• Reviews and evaluates the outcomes of program and systems testing in collaboration with team members and end-users.
• Provides timely responses to departmental as hoc requests.
• Cultivates strong working relationships with key staff members in supported departments.
• Contributes to project planning and control by estimating and planning specific tasks, providing direction,…