Job Description & How to Apply Below
Overview
Join to apply for the Lens Crafters - Team Lead role at Lens Crafters
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The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.
Major Duties And ResponsibilitiesWhile working in Retail
- Ensure the Lens Crafters team provides unsurpassed Customer Service
- Proactive & solution driven, accurate execution & product knowledge
- Assists customers with selections, provides recommendations, assists sales associates
- Serves as a responsible alternate store key holder
While working in Lab, if applicable
- Custom fits glasses & precisely place prescription in lenses
- Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology
- Ensures finished eyewear meets optical standards & customer requirements
- Creates a safe working environment for all, demonstrates safe work practices
- Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems
- HS diploma/GED
- Strong optical & retail experience
- Knowledge of current optical theory & merchandise
- Strong communicator & listener
- Strong inter-personal skills
- Strong basic math skills
- Sales skills
- Problem solving ability
- Familiarity with cash register, computers & calculators
- Leadership & training experience
- Edging & mounting experience
- Basic optics knowledge & optical measurement experience
- State licensure (if applicable) &/or ABO Certification in non-licensed states
- Lens Crafters Final Eyewear Inspector Certification
- Lens Crafters Quality, Fitting & Adjusting Program
- Optical machinery/instruments experience
- Customer service experience
- Accu Fit Digital Measurement System certification
- Knowledge of current store merchandise & lens options
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
Seniority level- Mid-Senior level
- Full-time
- Information Technology
- Marketing Services and Retail
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