Customer Service Advisor

Location:

On Site
Salary: £26,500 - £28,500

Are you a friendly, professional problem-solver who enjoys helping people? We're looking for a Customer Service Advisor to join our team and deliver outstanding support to our customers across phone, email, and live chat.

What You'll Be Doing

Handling inbound customer enquiries via phone, email, and online chat
Resolving queries related to accounts, billing, orders, and service issues
Providing clear, accurate information in a friendly and professional manner
Troubleshooting basic service or technical issues and escalating when needed
Updating customer records accurately using CRM systems
Following company processes, quality standards, and compliance guidelines
Identifying opportunities to improve customer satisfaction and retention
Working closely with other teams to ensure issues are resolved efficiently

What We're Looking For

Previous customer service or customer-facing experience
Excellent communication and listening skills
A calm, empathetic approach when handling queries or complaints
Strong problem-solving and organisational abilities
Comfortable using IT systems and multiple screens

Desirable but not essential:

Contact centre or telecoms experience
Experience supporting broadband, mobile, or subscription services

What You'll Get

Competitive basic salary
Performance-related bonuses or incentives
Full training and ongoing support
A friendly, supportive team environment
Clear progression opportunities into senior service, quality, or management roles
Pension, paid holidays, and additional benefits

Why Join Us?

We're a customer-first business that values empathy, teamwork, and quality service. You'll be given the tools and training to succeed, supported by a team that genuinely cares about delivering a great customer experience.

Apply now and be the friendly voice our customers rely on