Team Member, Restaurant​/Food Service

We are looking for great candidates to join our Firehouse Subs team in Newmarket!

Founded in 1994 by former firefighting brothers Chris and Robin Sorensen, Firehouse Subs specializes in steamin’ hot, large portion subs. Our restaurant offers a family-oriented dining atmosphere, complete with an authentic firefighter theme that celebrates local firefighting history and the founding family’s decades of firefighting service. Firehouse Subs is committed to saving lives through the establishment of the non‑profit Firehouse Subs Public Safety Foundation®.

Our Team Members are critical to the daily success of the restaurant. Part of our mission is to serve hearty and flavourful food, and it has to be done right! As a restaurant team member, you are on the front lines of our operation, and standards must be met to ensure we execute on our mission and provide our guests with the very best service.

You would be a great fit at Firehouse Subs if you have:

• Previous experience in a customer‑service role is an asset
• Strong communication
• Friendly, smile, and approach the job with a positive attitude
• Great teamwork skills
• The ability to work in a fast‑paced environment
• Reliability and ability to work flexible hours
• Ability to adhere to policies/procedures

Key Responsibilities:

• Maintain cleanliness and stock levels of production line
• Sandwich/Salad preparation (portion meat & cheese, toast bread, steam and finish)
• Communicate with fellow teammates with a professional, positive attitude
• Display a constant sense of urgency to the guest regardless of volume period
• Maintain proper uniform and hygiene
• Handle guest problems and complaints in an efficient and positive manner
• Participate in Firehouse Subs Public Safety Foundation fundraising initiatives
• Deliver consistent and exceptional hospitality
• Provide detailed menu and product knowledge to the guest
• Follow policies and procedures
• Keep the front counter/dining room area clean, organized, stocked and ready
• Follow all Operations Standards for Hospitality, Food Preparation and Safety
• Complete Firehouse Subs training program

Firehouse Subs is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non‑profit Firehouse Subs Public Safety Foundation.

Our mission is to carry on our commitment to and passion for:

• Hearty and Flavorful Food
• Heartfelt Service
• Public Safety

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise restaurant, and all hiring decisions will be made by the management of this franchise restaurant. All inquiries about employment at this franchise restaurant should be made directly to the restaurant, and not to Firehouse Subs Corporate.

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