Secure Examination Support Administrator

Secure Examination Support Administrator - Intellectual Property Office

Location:

Newport, NP10 8QQ

Pay Rate: £14.42ph

Contract:

Until March 2027, with possibility of extension

Start date:

January 4th 2027

If you're known for being detail-focused, accurate, and dependable-and you take pride in keeping records and customers properly informed-this Secure Examination Support Administrator role could be your next step. You'll support the end-to-end processing of examinations, ensuring documentation, data, and communications meet required standards.

• Processing forms in line with agreed quality criteria, ensuring compliance with legal requirements
• Communicating findings to customers in writing, clearly and professionally
• Accurately recording information on our databases, including uploading documents and typing details to maintain an accurate historical/legal record
• Identifying gaps or errors and reporting them promptly
• Producing accurate documentation in line with guidance
• Answering incoming telephone calls within 5 rings
• Responding to general enquiries by email/letter within 5 days of receipt, and more detailed correspondence within 3 weeks
• Supporting other teams with administrative tasks as required
• Taking part in our office Transformation programme and embracing new ways of working

• Strong IT literacy, with confidence working across databases and documents
• Exceptional accuracy and attention to detail
• Excellent prioritisation skills and a reliable, timely approach to workloads
• Confident verbal and written communication skills
• A conscientious mindset-especially when handling secure, compliance-focused processes

• Training is office based. The first four weeks have a minimum attendance expectation of 60%, with at least the first two weeks fully office based
• After training, you'll work hybrid with a requirement to attend the office at least 20% of your working week
• You’ll participate in rotas and may occasionally need short-notice office attendance (advance notice will be provided where multi-day attendance is required for training)

Ready to bring your accuracy and customer-focused communication to a role that matters?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.