Transport Manager

Woodland Logistics are recruiting a Transport Manager. The Transport Manager reports to the Senior Management Team and works closely with the UK Central Planning Team, site operatives, drivers, the on‑site customer service team, and management. Under the guidance and direction of the Senior Management Team, this role will work as part of the transport team, actively contributing to the day‑to‑day operation to ensure an effective and efficient transport function that meets customer requirements while delivering commercial benefits for Woodland.

Woodland Logistics are recruiting a Transport Manager. The Transport Manager reports to the Senior Management Team and works closely with the UK Central Planning Team, site operatives, drivers, the on‑site customer service team, and management. Under the guidance and direction of the Senior Management Team, this role will work as part of the transport team, actively contributing to the day‑to‑day operation to ensure an effective and efficient transport function that meets customer requirements while delivering commercial benefits for Woodland.

Woodland Group is more than just a logistics and supply chain company. Independently owned, the Group continuously challenges itself and its teams to be innovative, quick to adapt, provide expert solutions and create opportunities for clients, team members as well as the business. Our culture thrives on a drive for excellence, opportunities to learn and develop, our diversity and relationship building, as well as our desire to bring skills and passion to a quickly changing and fast‑paced environment.

• Oversee the despatch, ensuring the driving workforce are fully using the tech and completing their job
• Ensure that internal and external customer requirements are met by working with the customer and SMT to produce any bespoke Standard Operating Procedures and Service Level Agreements.
• Maintain a safe and healthy working environment by following and enforcing standards and procedures complying with legal regulations, carry out risk assessments, report any near miss or areas of concern;
• Support the SMT to ensure that harmonious working relationships are maintained with all operatives and drivers and customers;
• Make recommendations for identified issues that are derogatory to a safe, efficient and service focused environment.
• Any other duties as required by management for the smooth and efficient operation of the department.
• Understand and fully utilise Woodland Logistics operating systems and communication devices, ensuring that all reporting staff are using the systems and devices correctly and in full to the benefit of the operation; maintain such electronic devices delivering information essential to the business and its customers, including but not limited to E-POD, POD image capture, vehicle and trailer tracking.
• Ensure correct measures are in place for optimal management of all work within the transport team, driver fleet and within any other area of responsibility, consistently meeting customer requirements; all reporting staff are correctly and sufficiently inducted and trained to complete their responsibilities.
• Ensure appropriate controls and procedures are in place to effectively and efficiently manage service delivery concerns and failures, effectively protecting the Company/customer relationship; full and immediate use of the TMS to record all exceptions and report these on a frequency agreed with the customer and the senior management team.
• Promote a ‘customer first’ approach. Understand customer requirements and quality standards, ensuring the correct procedures are in place to recognise and meet these, exceeding expectations wherever possible, proposal of any changes to process or procedure discussed with the senior management team and the customer. Engage with customers to help ensure maximum operational satisfaction; report all meetings to your manager. Always ensure credit application and authorisation process is adopted prior to engaging services to any customer.
• Ensure appropriate measures are in place to maintain all equipment and machinery, including but not limited to…