Retail Customer Advisor

Retail Customer Advisor (Newry) - 37.5 hours

Three UK, Newry, Northern Ireland, United Kingdom

Posted 5 days ago – be among the first 25 applicants

Company

Description:

We build a network the UK can count on – connecting people, places and potential. With Vodafone Three we close the digital divide, empower communities and drive meaningful progress.

Location: Newry

Salary: £12.60 per hour + on‑target bonus of 25% paid monthly based on store performance.

Working Hours: 37.5 hours across 5 days per week, including weekends on a rotation basis.

Who We Are: We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with Vodafone Three, that future’s being built – today. We’re creating more than the UK’s best network.

We’re helping close the digital divide, empower communities and drive meaningful progress. We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves. You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building.

Why Vodafone Three: Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services and communities across the country.

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement:
  Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
• Service Excellence:
  Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement:
  Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency:
  Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.

It all starts with you. We are looking for individuals who want to "wow" our customers by demonstrating how technology can transform everyday moments into something truly extraordinary.

• Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
• Team
  
  Collaboration:
  
  The ability to work well within a team, contributing to a positive and high‑performing environment.
• Problem Solving:
  Resourceful and proactive in resolving customer enquiries and challenges.

Full training will be provided so no prior knowledge of our products is required – ambition and the drive to learn matter most.

• A free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro‑rata)
• A Tastecard membership
• Money to spend with Uber
• Access to discounts across thousands of retailers, activities, gyms and health clubs with our Perks at Work scheme
• Opportunity to win "Three Celebrates" monthly and annual awards

We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee‑led DEI Networks, we identified a range of reasonable adjustments to help you feel comfortable and perform at your best self during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, please contact your recruiter or email  for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency and create new opportunities. We know many candidates use AI to fine‑tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements. During the interview, we want you to rely on your own knowledge and skills to show us who you really are – your personality, creativity and abilities.

Above all, we’re looking for authenticity.

Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Telecommunications