Technical Sales Manager Sanitaryware

Technical Sales Manager Sanitaryware

Location: East Golds

Company: Sibelco Group

About the Company: For over 150 years, we have been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries such as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive.

Are We the Perfect Match? We believe building a successful career is a two‑way journey. We’re looking for individuals who share our values and vision, and who also seek a company that aligns with their aspirations. Together, we shape the future.

• Customer Complaint Management:
  Lead investigation and resolution of customer complaints through collaboration with T&I, Supply Chain, Commercial, and Operations. Research production history in Sibelco databases. Conduct root cause analysis and manage implementation of corrective actions. Issue RCCA reports to customers. Conduct routine tours and inspections of plants and processes.
• Quality:
  Monitor and report on operating/quality trends of plants and finished products. Identify trends and notify operations, sales, and customers. Work with operations to identify root causes and resolve deviations. Produce quality reports as required by customers. Participate in technical meetings with objectives impacting quality.
• Relationship Management:
  Develop strong relationships with technical representatives of Sibelco’s customers. Solicit customers and monitor industry technology trends for new product generation. Trial new products with customers.
• Influence Key Decision Makers:
  Build relationships with opinion leaders such as prescribers, machinery producers, consultants.
• Continuous Improvement:
  Develop detailed understandings of customers’ processes to assist problem‑solving and continuous improvement.
• Assist plant sites with the development of annual continuous improvement plans and process assessments related to customers.
• Perform Market Intelligence:
  Develop knowledge of market situation, product of competition, and competitive advantages. Support directors and VP in determining market share and wallet share with customers.
• Product Specifications:
  Work closely with customers, operations, and sales to define product specifications that are agreeable to both parties when issues arise.

• Business Acumen – Knows Sibelco’s business and operations. Understands the role and interrelationship of each function.
• Global Perspective – Acts in the best interest of Sibelco with a global outlook and provides bottom‑up information.
• Planning & Prioritizing – Determines task complexity, resource needs, breaks down projects, sets priorities, and coordinates plan implementation.
• Drives Results – Sets clear goals, pursues them with energy, drives self and others, perseveres to achieve goals.
• Collaborates – Fosters collaboration, builds inclusive relationships, inspires individuals, and maximizes team dynamics.
• Managing Change & Ambiguity – Stays composed through change, leads others in absence of clear structure, handles risk, and makes decisions with incomplete information.

We are more than a workplace – we’re a community that encourages growth, innovation, and collaboration. We offer:

• Career opportunities and growth potential.
• Inclusive and diverse working environment.
• Commitment to sustainability and responsible business.

We welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process.

Follow us on Linked In, Instagram, Twitter/X and Facebook to learn more about life mit your application through the “Apply” option.

We do not require agency services as we have a dedicated Global Talent Acquisition Team.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Sales and Business Development