Call Centre Tax Assistant

Job Scope

• Customer facing tasks such as answering taxpayers' general individual income tax enquiry email. You may be required to initiate a call to taxpayer when attending to such enquiries.
• Promote and nudge taxpayers in the usage of e-services and chatbot.
• Any other administrative work that may be assigned to you from time to time.
• Encourage the fulfilment of taxpayer's tax obligations through promoting digital services, attend to written individual income tax enquiry and day‑to‑day administrative work that may be assigned.

Location:

Newton
Duration: at least 3 Months, subjected to possible extension

Working Hours:

Mondays to Fridays (8.30am to 5.30pm)
Salary: $13.60/H

• Qualification:
  
  minimally A level or Diploma
• Candidates will be provided with general tax training in individual income tax.
• Candidates aspiring to work in the tax industry or had prior work experiences in tax are welcome to apply.
• Prior customer service background preferred
  .
• Good written communication skills.
• Meticulous and organised in handling confidential data.
• Self‑motivated individual and able to handle at least 20 cases per day.

EA License No.: 96C4864

Reg No.: R HUANG QIMENG