4 months ago Be among the first 25 applicants
Job Purpose
To ensure all sales/installations are booked and completed in full, maximising full potential within the forecast & ensuring inbound calls are answered and actioned. Maintaining existing customers accounts based through a variety of actions in line with the Company’s retention strategies.
- Raising Customers on the MDB
- Additional unit requests and repeats, providing quotes & paperwork
- Ensuring all communication is captured within the MDB
- Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions
- Cover transfer paperwork
- Unit resigns and general basic account management on our 150 and under unit customers
- Adhoc demo’s when requested – showing an understanding of system
- Disconnections and account reconciliation
- Keeping up to date with current pricing
- Processing Company names changes and account updates
- Ensuring forecast chased
- Chasing provisional paperwork/DD
- Answering inbound calls
- Managing & prioritising your own inbox & replies in a timely manner
- Ensuring great customer service is provided
- Ad hoc additional tasks as required by the Company
To ensure all sales/installations are booked and completed in full, maximising full potential within the forecast & ensuring inbound calls are answered and actioned. Maintaining existing customers accounts based through a variety of actions in line with the Company’s retention strategies.
Responsibilities
- Raising Customers on the MDB
- Additional unit requests and repeats, providing quotes & paperwork
- Ensuring all communication is captured within the MDB
- Unit removals/ unit moves/ reinstallations
- Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instructions
- Cover transfer paperwork
- Unit resigns and general basic account management on our 150 and under unit customers
- Adhoc demo’s when requested – showing an understanding of system
- Disconnections and account reconciliation
- Keeping up to date with current pricing
- Processing Company names changes and account updates
- Ensuring forecast chased
- Chasing provisional paperwork/DD
- Answering inbound calls
- Managing & prioritising your own inbox & replies in a timely manner
- Ensuring great customer service is provided
- Ad hoc additional tasks as required by the Company
- Be able to priorities your own workload
- Have great customer services via email and telephone
- Be able to work under pressure
- Ensure you can multi skill between tasks
To apply for this role, please complete the fields below and attach a CV and cover letter.
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Seniority level
- Seniority level
Entry level
- Employment type
Full-time
- Job function Other
- Industries
IT Services and IT Consulting
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