Customer Service Assistant FTC

Job Title

Customer Service Assistant FTC

Progressive Building Society

Progressive Bldg Soc, 4 Conway Square, Newtownards

We have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant to join our busy Newtownards branch team for a fixed term contract (FTC) lasting 9 to 12 months. Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers, providing a professional, empathetic and personal service that builds customer engagement and exceeds expectations.

If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive, friendly environment.

We anticipate reviewing applications and scheduling interviews w/c 5th January 2026.

• Ensure that branch/till is opened on time, ready to serve customers at opening time.
• Accurate completion of cash receipts and withdrawals.
• Guide customers on our range of savings accounts, ensuring that all features and benefits are adequately explained.
• Accurate account opening with minimal errors, seeking support from colleagues where required.
• Effective face-to-face, digital and telephone communication with customers and Head Office Departments, ensuring all appropriate information is gathered/explained to ensure good outcomes for customers.
• Supervised use of till 1, ensuring all cash is appropriately managed and banking accurately completed in line with cash handling procedures.
• Supervised production of letters to customers where required (e.g. return of passbooks, issue of receipts).
• Accurately scan all end of day documents.
• Identify vulnerable customers and ensure they are given adequate support, seeking support from Manager/colleagues where required.

Servicing, Relationship

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Maths.
• At least 2 continuous years’ work experience in a customer facing role.
• Ability to provide high levels of customer service, showing excellent listening skills, communication skills and ability to build rapport with members.
• Good Microsoft Office skills and the ability to multitask, allowing you to navigate different systems and process information while supporting our members.
• Demonstrates a 'willing to learn' attitude, takes on board feedback and displays a positive demeanour with an eagerness to help our members.

• A minimum of 12 months experience working within a bank or building society branch environment.

Monday 5th January 2026

Full-time (fixed term)

Based on Experience