Customer Service Agent; Helicopter Operations​/Passenger Liaison

THE EMPLOYER IS: HELIPOWER LTDCustomer Service & Flight Operations is responsible for delivering a high-quality customer experience from initial enquiry through to departure. This role serves as the primary point of contact for customers, handling incoming phone calls, emails, and general client inquiries, including sales support and booking creation.

• Handle incoming calls, emails, and general client inquiries including sales and creating bookings and taking payments.
• Maintain a tidy, professional reception area and ensure a positive customer experience.
• Assist with administrative tasks such as filing and record-keeping.
• Welcome customers upon arrival and verify booking details.
• Conduct or assist with pre-flight safety briefings.
• Communicate with pilots and other staff regarding passenger readiness and any special requirements.

• Strong customer service and interpersonal skills.
• Excellent verbal and written communication abilities.
• High attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Basic administrative and computer skills; experience with booking or reservation systems is an advantage.
• Ability to remain calm and composed when handling customer concerns or operational changes.
• Previous experience in customer service roles preferred.

The Employer is: HELIPOWER LTDJobStart Opportunity - Working Hours Information
- Standard

Hours:

up to 25 hours per week.

- Flexible/Reduced

Hours:

May be available upon approval by a Work Coach.

- Additional

Hours:

The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.

The job advert may end before the closing date if requested by the employer.

Flexibility to work weekends.

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on .

Vacancy  Job Sector Customer Service and Call Centre Area Co Down Location Newtownards Salary 16-17 £ 7.55, 18-20 £ 10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 29/12/2025 Closing date 02/02/2026 Worktime 9:30am to 2:30pm, Tuesday to Sunday

Area:
All of Northern Ireland
Closing date: 09 Jan 2026