Service delivery representative

This is us:

We’re part of the Infinite Group, a family of several IT companies active across the globe. Together, we help organizations build sustainable IT infrastructures that contribute directly to the circular economy.

We are truly multicultural (with 25+ nationalities and 25+ languages represented) and we’re united by a shared drive to grow, improve, and make an impact.

Our ITAD (IT Asset Disposition) and BBaaS (Buy-Back-as-a-Service) solutions are expanding quickly. To support this continued growth, we’re looking for a Service Delivery Representative who brings a commercial mindset, enjoys coordinating service projects, and wants to help shape the future of circular IT.

If you’re someone who loves customer interaction, thrives in a dynamic environment, and wants to be part of a company with a strong growth mindset, then this role is for you!

As a Service Delivery Representative in our ITAD team, you will coordinate and deliver the service components of ITAD and BBaaS projects. You’ll be the connecting link between customers, ITAD partners, service providers, and internal teams, ensuring that every buyback, data destruction, and/or deinstallation request is executed smoothly, securely, and on time.

You’ll also act as secondary support for our Service Desk, stepping in when needed to ensure seamless global customer service. Your main focus, however, will be on ITAD coordination and service delivery.

This role combines service coordination, customer communication, and commercial awareness, perfect for someone who enjoys both operational detail and client-facing work.

• Handle and qualify incoming ITAD service requests from customers and internal teams, working closely with the ITAD Technical Lead to validate scope, feasibility, and required service components.
• Prepare service quotations and work instructions for logistics, on-site services, data destruction, recycling and other related activities.
• Coordinate service delivery across operations, logistic partners, and external service providers.
• Monitor progress, ensure SLA adherence, and manage updates to customers and stakeholders.
• Safeguard compliance with data-security and environmental standards (such as ESG, ISO 27001, WEEE, GDPR).
• Maintain complete, audit-ready documentation for every ITAD project.
• Identify cross-selling and service-improvement opportunities through customer and internal interactions.
• Provide support to our global Service Desk (helping with customer service calls, ticket updates, and handovers when needed).
• Support continuous improvement by sharing feedback and contributing ideas to strengthen our ITAD service offering.

At Ynvolve every day is unique. Typically, however, this is how a day at our offices would look like:

09:00 Your day starts with a coffee and a quick catch-up with your team, sharing laughs and stories from the weekend.

09:30 You dive into your work. Answering emails, handling ITAD service requests and assisting customers from all over the world. Every request is different, keeping your day dynamic and exciting.

11:00 You join a meeting with your team, discussing ways to improve customer service, explore cross- and up-selling opportunities, and ensure the best possible support for our clients.

13:00 You enjoy a lovely buffet lunch while you try to master some of the 25+ different languages spoken by our coworkers when chatting with them 😉. After you have a quick yet competitive ping-pong match with your teammates.

14:00 Back to business. You have a Teams meeting with a customer to discuss their needs, offer solutions, and strengthen the relationship.

15:00 You put on your headphones with your favorite music and work on some administration.

17:15 You wrap up your work day to update the client with the latest status of a large decommissioning activity. Since we work with international customers, there might be an occasional request after hours coming your way, but with flexibility comes opportunity! Before heading home you join a fun workout in the company gym. We believe in working hard and having fun along the way, creating a supportive and fun working environment that…