Process Associate- US Accounts AR

About the Company –
With over 40 years of hands-on experience helping businesses worldwide tackle the challenges of the modern work landscape, we’ve been there every step of the way, providing the right people, technology, and solutions to shape a brighter future of work together.

For more information, please visit our website - Pride Global

About the role:

- US Accounts - AR

Location:

- Smartworks Logix Cyber Park, Tower D, 10th Floor, Sector 62, Noida U.P

Job Description:

Manage end-to-end AR collections for assigned clients.
Follow up on outstanding invoices via email and phone in a professional manner.
Ensure timely collection of payments and reduce aging buckets (30/60/90+ days).
Resolve payment discrepancies, short payments, and missing remittances.
Coordinate with clients to obtain payment commitments and track follow-through.
Maintain a regular follow-up schedule and update the AR tracker daily.
Communicate with client AP departments regarding payment status.
Investigate and resolve disputes, billing errors, and rejected invoices.
Obtain remittance details for unapplied payments.
Maintain strong client relationships to support timely collections.
Collaborate with billing, Financial Reporting Team, and Sales teams to resolve invoice issues.
Work closely with recruiters and account managers on billing
Document client communication and maintain proper records for audit purposes.

Any Additional Details:

• Bachelor’s degree in commerce, Accounting, Finance, or related field.

• 3+ years of AR/collections experience (staffing industry preferred).

• Strong understanding of billing cycles, timesheets, rate cards, and vendor portals (e.g., Fieldglass, Beeline, IQNavigator).

• Excellent communication and negotiation skills.

• Proficiency in MS Excel, ERP systems (e.g., Net Suite, SAP, People Soft), and CRM tools.

• Ability to manage high-volume accounts and multitask effectively.

• Strong analytical and problem-solving ability