Service Desk Lead

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role:
Service Desk Lead
Experience Range: 4 – 8 Years

Location:

Noida

Must-Have:

Leadership & People Management - Proven ability to lead large teams, manage multiple services and build a high-performance culture.
Strong knowledge of ITIL framework and service desk operations.
Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).
Excellent leadership, communication, and problem-solving skills.
Familiarity with ticketing tools (e.g., Service Now, Remedy).
Ability to handle high-pressure situations and escalations effectively.

Interested candidates pls share your cv to mailid:
with subject " Service Desk Lead " for further Discussion